If you encounter an error while creating shipments or tracking Blue Dart shipments in eShipz, it may be due to an expired or invalid Shipping License Key or Tracking License Key configured for your Blue Dart account.

This article explains the cause of the issue and how to resolve it.

Why does this error occur?

The error is generally caused when the Shipping License Key and/or Tracking License Key configured in eShipz:

• Has expired
• Is invalid or incorrect
• Has been deactivated by Blue Dart
• Has been replaced with new API credentials

Since these credentials are provided and managed by Blue Dart, eShipz cannot generate or renew them.

How to resolve the issue

Step 1: Contact your Blue Dart SPOC

Reach out to your Blue Dart SPOC and request the latest/valid API credentials.

Please ensure you obtain the required:

• Shipping License Key
• Tracking License Key

Step 2: Update the credentials in eShipz

Once you receive the new credentials:

1. Log in to your eShipz account.
2. Navigate to Settings → Carrier Configuration.
3. Locate the Blue Dart carrier configuration.
4. Update the Shipping License Key and/or Tracking License Key with the new credentials.
5. Save the configuration.

Step 3: Retry the operation

After updating the credentials, retry the activity that previously failed, such as:

• Creating a shipment
• Generating a label
• Tracking a shipment
• Fetching tracking updates

The request should process successfully if the new credentials are valid and active.

If the issue persists after updating the credentials, please contact eShipz Support.