How to update/change Bluedart Shipping and Tracking API Token in the eShipz App on Shopify platform?

How to update/change Bluedart Shipping and Tracking API Token in the eShipz App on Shopify platform?

  • Overview

    This article explains how to configure the Shipping API Token and Tracking API Token for Blue Dart in the eShipz App on Shopify platform.

    Adding the required tokens allows eShipz to communicate with Blue Dart for shipment creation, AWB generation, label generation, and shipment tracking.

    Note: Please obtain the correct/valid Shipping API Token and Tracking API Token from Blue Dart before proceeding with the configuration.

    Prerequisites

    Before configuring Blue Dart, make sure you have:

    • An active Blue Dart account.
    • Valid Shipping API Token from Blue Dart.
    • Valid Tracking API Token from Blue Dart.
    • Your Blue Dart login ID.
    • Access to the carrier configuration section in eShipz.

Step 1: Log in to the eShipz Shopify Public App

  1. Log in to your Shopify Admin.
  2. Navigate to Apps.
  3. Open the eShipz app.
  4. Navigate to the Carrier Integration / Carrier Configuration section.

Step 2: Select the Blue Dart Carrier

  1. Go to Settings.
  2. Navigate to the Carrier Integration section.
  3. Search for Blue Dart.
  4. Select the required Blue Dart carrier configuration.
  5. Open the existing service configuration or click Add Service, if applicable.

Step 3: Enter the Shipping API Token

In the Blue Dart carrier configuration, locate the Shipping API Token field.

Enter the Shipping API Token provided by Blue Dart.

The Shipping API Token is used for shipping-related operations, including:

  • Shipment creation
  • AWB generation
  • Label generation
  • Other shipping API requests

Make sure the token is entered exactly as provided by Blue Dart and does not contain any additional spaces.



Step 4: Enter the Tracking API Token

Locate the Tracking API Token field in the same Blue Dart carrier configuration.

Enter the Tracking API Token provided by Blue Dart.

The Tracking API Token is used to retrieve shipment tracking information and status updates from Blue Dart.

Make sure the token is entered correctly and is active.


Step 5: Save the Configuration

After entering the required tokens:

  1. Verify the Shipping API Token.
  2. Verify the Tracking API Token.
  3. Verify the Blue Dart Login ID and any other mandatory credentials.
  4. Click Save / Update.

The Blue Dart carrier configuration will be updated in your eShipz account.


Step 6: Test Shipment Creation

After saving the carrier configuration:

  1. Go to the available Shopify orders in eShipz.
  2. Select a test order.
  3. Select the configured Blue Dart service.
  4. Proceed with shipment creation.
  5. Verify whether the shipment and AWB are generated successfully.

If the shipment is created successfully, the Shipping API Token and other shipping credentials are working correctly.

Step 7: Verify Tracking

After the AWB/tracking number is generated:

  1. Verify that the AWB is registered for tracking.
  2. Check the tracking status in eShipz.
  3. Confirm that tracking updates are being received from Blue Dart.

Note: Tracking information may take some time to appear depending on Blue Dart's tracking system and the availability of the first tracking scan.

Troubleshooting

Shipment Creation Failed

If shipment creation fails after updating the credentials:

  • Verify the Shipping API Token.
  • Verify the Blue Dart Login ID.
  • Confirm that the Blue Dart account is active.
  • Check whether the required credentials have been entered correctly.
  • Try generating a test shipment again.

Tracking Is Not Updating

If the shipment is created successfully but tracking information is not updating:

  • Verify the Tracking API Token.
  • Confirm that the AWB is valid.
  • Check whether the AWB has been registered with Blue Dart.
  • Allow some time for the first tracking scan/status update.

Token Expired or Invalid

If you receive an invalid, expired, or authentication-related error, please verify the credentials with Blue Dart and update the corresponding token in the eShipz carrier configuration.

Contact eShipz Support

If you continue to face an issue after updating the Shipping and Tracking API Tokens, please contact hello@eshipz.com and share the following details:

  • eShipz registered email ID
  • Blue Dart Login ID
  • Carrier name
  • Affected order ID(s)
  • AWB/tracking number(s)
  • Error message or screenshot
  • Confirmation that the Shipping API Token and Tracking API Token have been updated

Providing these details will help the eShipz Support Team verify the carrier configuration and assist you further.

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