Purpose

This SOP provides step-by-step instructions for eShipz customers to enable OTP (One-Time Password) Mandatory delivery for their Bluedart courier. OTP Mandatory ensures secure delivery by requiring the delivery agent to collect an OTP from the customer before handing over the parcel.

Scope

This procedure applies to all eShipz customers who wish to enable for Bluedart courier OTP-based verification for their shipments. Once enabled, all subsequent deliveries will require the delivery agent to verify the OTP with the customer before completing the delivery.

Benefits of OTP Mandatory Delivery

·        Enhanced Security: Prevents unauthorized delivery and parcel theft

·        Proof of Delivery: OTP confirmation serves as digital proof of delivery

·        Customer Accountability: Customer must be present to receive the parcel

·        Reduced Disputes: Eliminates confusion about delivery status

·        Peace of Mind: Extra layer of security for high-value shipments

Prerequisites

Before enabling OTP Mandatory delivery, ensure you have:

Step-by-Step Procedure: Enabling OTP Mandatory

Step 1: Login to Your eShipz Account

1.  Open the eShipz platform (https://app.eshipz.com/login)

2. Enter your registered email address and password

3.  Click the "Login" button

Step 2: Navigate to Settings

Step 3: Go the shipper account.

Step 4: Enable OTP Mandatory Option

Step 5: Configure OTP Preferences

Step 6: Go to Label Settings

Step 7: Validate and Save