How To Enable The Whatsapp and SMS notification in new UI?

How To Enable The Whatsapp and SMS notification in new UI?

SMS and Whatsapp notification is a paid feature on eShipz. Please contact eShipz team to get this feature enabled for your account.

Once it has been enabled, follow the steps below to configure the notifications.

Step 1: Log in to your eShipz Account

Sign in to your eShipz account using your credentials.



Step 2: Navigate to Notification Settings

Go to Settings → Notification.

Step 3: Open the Unified Notification Hub

Click on Unified Notification Hub.


  • Step 4: Configure Notifications

    If SMS or WhatsApp credits are available as per your subscribed plan, you can enable the required notification channels by selecting the appropriate checkboxes.

    Choose the notification scenarios for which customers should receive updates.

    • WhatsApp Notifications: Enable the required WhatsApp notification options.
    • SMS Notifications: Enable the required SMS notification options.

    Note: Notification availability depends on your subscribed plan and the availability of SMS/WhatsApp credits.

Whatsapp:

SMS:

Step 5: Save the Configuration

Once you have selected the required notification options, click Save to apply the changes.

The notification settings will be updated successfully, and customers will start receiving notifications through the selected communication channels based on the configured scenarios.