How to perform Single and Bulk NDR action on New UI?

How to perform Single and Bulk NDR action on New UI?

This article explains how to manage NDR (Non-Delivery Report) shipments in the New eShipz UI.

The NDR section gives you complete visibility of shipments that are under exception due to various delivery issues. It helps you:

  • View all failed delivery attempts

  • Take prompt corrective actions

  • Track pending and completed NDR requests

  • Monitor total shipments under exception

You can manage NDRs either individually (Single Action) or in bulk.

Single NDR Action

Follow the steps below to take action on a single shipment:

  1. Login to your eShipz account.

  2. From the left panel, click on Exceptions.


  3. Select NDR under Exceptions.


  4. Under the Action Required tab, locate the shipment that needs action.

  5. Click the double arrow (>>) button on the right side of that shipment.


  6. You will see the following NDR action options:

    • Reattempt Delivery

    • Change Consignee Details

    • Return to Origin (RTO)



  7. Select the required action, make necessary updates, and click Confirm.



  8. Once submitted, the shipment will move to the Action Requested tab.


Your NDR request is now successfully submitted.

Bulk NDR Action


You can manage multiple failed deliveries at once by downloading, updating, and re-uploading the NDR file.

Steps to Perform Bulk NDR:

  1. Click on the Bulk Upload option on the right side of the NDR page.

  2. Click the Download NDR button.

  3. Select the required date range.

  4. Download the Excel file containing failed delivery (NDR) shipments.

  5. Open the file and update the required fields such as:

    • Action (Reattempt / RTO / Update Details)

    • Consignee Name

    • Phone Number

    • Address

    • Pincode

    • Preferred Date & Time

    • Comments (if any)

  6. Save the updated Excel file.

  7. Upload the file back into the system.

Once uploaded successfully, bulk NDR actions will be processed automatically.

Understanding the NDR Page View

The NDR page provides multiple filters and tabs to help you manage shipments efficiently.
Available Tabs:

  • Action Required – Shipments awaiting action

  • Action Requested – Shipments for which NDR action has been submitted

  • Delivered – Successfully delivered shipments after NDR

  • RTO – Shipments marked for return

Available Filters:

  1. Date
  2. Tracking Status
  3. Slug

These options help you quickly track pending actions, monitor progress, and gain operational insights.

Important Tip

Regularly monitor the Action Required tab to avoid delays in reattempts or returns. Timely NDR actions help improve delivery success rates and customer satisfaction.

For a detailed step-by-step guide, please visit the link Click here.

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