How to perform Single and Bulk NDR action on New UI?
This article explains how to manage NDR (Non-Delivery Report) shipments in the New eShipz UI.
The NDR section gives you complete visibility of shipments that are under exception due to various delivery issues. It helps you:
View all failed delivery attempts
Take prompt corrective actions
Track pending and completed NDR requests
Monitor total shipments under exception
You can manage NDRs either individually (Single Action) or in bulk.
Single NDR Action
Login to your eShipz account.
From the left panel, click on Exceptions.
Select NDR under Exceptions.
Under the Action Required tab, locate the shipment that needs action.
Click the double arrow (>>) button on the right side of that shipment.
You will see the following NDR action options:
Reattempt Delivery
Change Consignee Details
Return to Origin (RTO)
Select the required action, make necessary updates, and click Confirm.
Once submitted, the shipment will move to the Action Requested tab.
Your NDR request is now successfully submitted.
Bulk NDR Action
You can manage multiple failed deliveries at once by downloading, updating, and re-uploading the NDR file.
Click on the Bulk Upload option on the right side of the NDR page.
Click the Download NDR button.
Select the required date range.
Download the Excel file containing failed delivery (NDR) shipments.
Open the file and update the required fields such as:
Action (Reattempt / RTO / Update Details)
Consignee Name
Phone Number
Address
Pincode
Preferred Date & Time
Comments (if any)
Save the updated Excel file.
Upload the file back into the system.
Once uploaded successfully, bulk NDR actions will be processed automatically.
Understanding the NDR Page View
Action Required – Shipments awaiting action
Action Requested – Shipments for which NDR action has been submitted
Delivered – Successfully delivered shipments after NDR
RTO – Shipments marked for return
Available Filters:
- Date
- Tracking Status
- Slug
These options help you quickly track pending actions, monitor progress, and gain operational insights.
Important Tip
Regularly monitor the Action Required tab to avoid delays in reattempts or returns. Timely NDR actions help improve delivery success rates and customer satisfaction.
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