Steps to integrate Criticalog carrier

Steps to integrate Criticalog carrier

CriticaLog Carrier Setup Guide

Step-by-step with screenshots. blue boxes in each image mark where to click.

This article offers a step-by-step walkthrough to help you with the carrier configuration process of CriticaLog carrier. This is B2B carrier.

Step 1: Log in to your eShipz account.
Step 2: Go to Settings.
Step 3: Click on Integrations and select Carrier Configuration



Step 4:  Open Carrier Configuration and search for the carrier.

Select  CriticaLog from the list of available carriers.  Use the search box to type the carrier name (e.g. "CriticaLog").

If multiple carriers are available. The system will narrow the "Other Carriers" grid to display only the available service variants for the selected carrier.



Step 5:  Click + Add Service in the top-right corner of the page.



Step 6:  Fill Account Name

On the Account Configuration tab, enter an Alias Name to easily identify this carrier account during shipment booking and operations, and select the Account Type (Production or Testing/Sandbox). Click Next to continue to Credentials.



Step 7: Fill in all the required fields with the appropriate details and click on Next.

Note : The Credentials will be given by the Carrier team as per the agreement and contract as per the Customer.
  • Client Code
  • Product Mode
  • Tracking Token

    The Credentials tab shows a Service Type list on the left side

Supported Service Types:

  • Surface
  • Air
Note - 
  • Disable DC Copy: When this option is enabled, the system does not print or generate the Delivery Challan (DC) copy along with the shipment documents.
  • Disable CIT Image: When this option is enabled, the system does not capture or display the CIT (Customer Image Tracking) image during shipment processing.

    • Step 8: Add a Point of Contact (Optional)

    This step is optional - The POC section allows you to add and manage Points of Contact for smooth communication related to operations, support, escalations, and pickup coordination.

    To designate a contact as the primary Point of Contact for the carrier account, enable the "Set as Default POC" option. You can skip this step and add a POC later if you don't have the details on hand. Click Next to proceed.


    Step 9: Accept the terms and conditions.

    Read the Carrier Terms and Conditions, check "I have read and agree to the carrier Terms and Conditions," then click Complete (Validate & Save).



    Step 10:     Confirm the account is active

    Once the configuration is completed successfully, the message "Service updated successfully!" will be displayed on the Service Configuration page.



    Once saved, eShipz shows a "Service updated successfully" confirmation and takes you to the Service Configuration summary, where all setup steps (Account Configuration, Credentials, Label Settings, POC, Terms & Conditions) show green checkmarks. Two additional optional sections are also available here:

    •     Pincode, EDD & AWBs Uploads

    •     Freight Audit Settings



    You can now create shipments using the configured carrier.