Steps to integrate Rivigo Carrier

Steps to integrate Rivigo Carrier

Rivigo Carrier Setup Guide

Step-by-step with screenshots. blue boxes in each image mark where to click.

This article offers a step-by-step walkthrough to help you with the carrier configuration process of Rivigo carrier. This is B2B carrier.

Step 1: Log in to your eShipz account.
Step 2: Go to Settings.
Step 3: Click on Integrations and select Carrier Configuration



Step 4:  Open Carrier Configuration and search for the carrier.

Use the search box to type the carrier name (e.g. "Rivigo"). Select Rivigo from the list of available carriers.
If multiple Rivigo carriers are available. The system will narrow the "Other Carriers" grid to display only the available service variants for the selected carrier.



Step 5:  Click + Add Service in the top-right corner of the page.



Step 6:  Fill Account Name

On the Account Configuration tab, enter an Alias Name to easily identify this carrier account during shipment booking and operations, and select the Account Type (Production or Testing/Sandbox). Click Next to continue to Credentials.



Step 7: Fill in all the required fields with the appropriate details and click on Next.

Note : The Credentials will be given by the Carrier team as per the agreement and contract as per the Customer.
  • Username
  • Password
  • Customer Code

    The Credentials tab shows a Service Type list on the left side

Service Type:

  • rivigo

Set the following toggles based on your operational needs and click on Next.

  1. Use Carrier Label – Enable if the carrier provides its own shipping label.
  2. Box Label – Enable only if box-wise labels are required.
  3. Pre-Issue Consignment Note (CN Note) – Enable only if the carrier supports pre-issued AWBs/CN numbers.
  4. Use Uploaded Pincodes – Enable if serviceability should be validated using uploaded pincode data instead of the carrier API.

    Step 8:  Label Settings

    In Label Settings there are several label formats mentioned, sample templates for the same can be viewed by clicking on ‘How Doesit look?’, which is present just beside the format name. Based on the format of label required,

    choose the options under Label Settings. If none of the options are selected then the default label will be generated in Rivigo     Custom-Default Label (A5/A4) format after shipment creation.

     Click Upload Logo to upload the image that you want to display on the shipping labels.

    • Supported file formats: PNG, GIF, and JPEG.
    • If no logo is uploaded, the labels will be generated without a logo
      .


      Step 9:       Product Mask – By default, the item description is displayed on the shipping label.

      If you want to mask the item description with a custom name, enter the desired value in the Product Mask field on the Shipper Account page. The value entered in this field will be displayed on the shipping label instead of the actual item description.



    • Message      ”, data entered in this field will be displayed at the bottom of the label as shown in the label image attached below.



      “Shipper Setting”
      1. Enabling the “Hide Shipper Address On Label” checkbox, hides the shipper address on the label i.e., shipper address will not be displayed on label.
      2. Enabling the “Hide Shipper Name On Label” checkbox, hides shipper name on the label.
      3. Enabling the “Hide Shipper Company On Label” checkbox, hides shipper company name on the label.
      4. Enabling the “Hide Entire Shipper Details On Label” checkbox, hides entire shipper details on the label.
      5. Enabling the “Hide Entire Return Address On Label” checkbox, hides the return address on the label.
      6. Enabling the “Hide Invoice Value On Label” checkbox, hides the invoice value on the label.


      Step 10:        Add a Point of Contact (Optional)

      This step is optional -       The POC section allows you to add and manage Points of Contact for smooth communication related to operations, support, escalations, and pickup coordination.

    • To designate a contact as the primary Point of Contact for the carrier account, enable the "Set as Default POC" option. You can skip this step and add a POC later if you don't have the details on hand.



      Step 11:  Accept Terms & Conditions and Save

      Read the Carrier Terms and Conditions, check "I have read and agree to the carrier Terms and Conditions," then click Complete (Validate & Save).

      Step 12: Confirm the account is active

      Once the configuration is completed successfully, the message "Service updated successfully!" will be displayed on the Service Configuration page.




      Once saved, eShipz shows a "Service updated successfully" confirmation and takes you to the Service Configuration summary, where all setup steps (Account Configuration, Credentials, Label Settings, POC, Terms & Conditions) show green checkmarks. Two additional optional sections are also available here:

      •     Pincode, EDD & AWBs Uploads

      •     Freight Audit Settings


      You can now create shipments using the configured carrier.

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