How to Raise a Support Ticket on eShipz?
This article provides step-by-step instructions to raise a support ticket through the eShipz Help & Support option.
Step 1: Sign In
Sign in to your eShipz account.
Step 2: Open Help & Support
From the left-side panel, click on the Help & Support option.
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Step 3: Access the Knowledge Hub
You will be redirected to the Knowledge Hub. Click on Raise a Support Ticket.
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Step 4: Enter Ticket Details
You will be redirected to the ticket submission page. Enter the following details:
- Contact Name (Customer)
- Email (Customer)
- Subject
- Description
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Step 5: Attach Supporting Files (Optional)
If required, click the Attach a File icon to upload any relevant documents or screenshots.
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Step 6: Complete Verification
Select the verification option that matches the image or audio displayed on the page.
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Step 7: Submit the Ticket
Click the Submit button to log your support ticket.
Step 8: Ticket Confirmation
Now Your support ticket has been created successfully. A confirmation message with the ticket number will be displayed. Our support team will get back to you.