FAQ
How to update status back to sales channel?
This FAQ helps explain how to update the status back to the sales channel (shopify, woocommerce etc), ensuring that the status reflects accurately on sales channel. Step-1: Log in to your eShipz account. Step-2: Go to the "Shipments Forward" section. ...
How to reset your password if forgotten?
Step 1: Visit app.eshipz.com and click on "Forgot Password." Step 2: Enter your User ID associated with the account and click on "Reset Password". A temporary password will be sent to your registered email address. Step 3: Check your email for the ...
How to Create and Map your own Excel format for Order/Shipment Bulk Upload?
eShipz allows you to upload your own Excel file format for shipment processing. To ensure successful data import, you need to map your Excel columns to the required fields defined by eShipz. Step 1: Hover over Excel Upload-> Click Shipments/Orders ...
How to upload Serviceable Pincodes list for a Carrier?
1. Navigate to the Carrier Section by clicking on Settings Go to the “Carrier” tab. Click “Edit” next to the carrier you want to update. 2. Open the Upload Panel Select “Serviceable Pincodes Uploads.” 3. Download the Excel Template Click on the ...
How to do tracking registration?
Step 1: Log in to your eShipz account. Step 2: Navigate to settings. Step 3: Click on Upload and Update Tracking, refer image. Step 4: Download the Excel file template by clicking on "Excel File Template", refer image. Step 5: Open the downloaded ...
How to apply date filter based on the desired date range in the orders page?
Step 1: Log in to your eShipz account. Step 2: Go to the Orders page. Step 3: Click on the Filter option located on the right side, refer image. Step 4: Select the desired date range based on the requirement. Step 5: Click on Apply Filter. The orders ...
How to take NDR action?
This article provides a detailed guide on how to take appropriate actions for NDR shipments (Non-Delivery Reports), helping users to understand the process and steps involved in resolving undelivered shipments effectively. Step-1: Log in to your ...
Order Sync Issue || Woocommerce
Step -1: Please use the below URL In case of any query raised for Order Sync issue. Check whether you're getting any data and status for the same. URL: your ...
Password Update Instructions
Password Update Instructions ● Log in to your eShipz account using your username and password. ● Navigate to Settings > My Account. ● Click on Account Settings. ● From there, you can update your password at the “ RESET PASSWORD “ section and use the ...
How to create a Reverse shipment?
Method-1 Step-1: Sign in to eshipz account Step-2: Go to dashboard and click on the "Orders" Step-3: Under "Orders" section, select "Shipped Orders" Step-4: Choose the specific order for which you want to create a reverse shipment Step-5: On the ...
How to cancel/deactivate your eShipz account?
We’ve valued having you as a customer. Please share your feedback so we can improve. To deactivate/cancel your account, please drop an email to hello@eshipz.com. As soon as we receive your confirmation on the email, your account will be deactivated. ...
How to upgrade/change your eShipz subscription plan?
To upgrade or change your current plan kindly reach out to our Support Number: 7428335001 during business hours or drop an email to hello@eshipz.com and our team will get back to you. Our team will understand your requirements and help you in ...
How to Sync Orders from Multiple Platforms?
Please follow the below steps - Step 1 : Login to your eShipz Dashboard Step 2 : Click on Orders > Click on Unshipped Step 3: At the right-hand side of the page, Click on ↓ (Down Arrow Mark) Step 4: On the Left hand on the screen, Click on Refresh ...
How to check tracking status of a Shipment?
eShipz allows you to track all your shipments(if you have opted for the tracking services), at one place. Instead of logging into multiple carrier accounts to track the status of your shipment, simply login to your eShipz account and check the ...
How to do bulk warehouse upload?
Step 1: Login to your eShipz Account Step 2: Dashboard > Click on Settings > Click on bulk warehouse upload Step 3: Download the Excel file template Step 4: Fill all the required details & upload the file Step 5: Bulk Warehouse address for the ...
How to add/change package settings?
Please follow the below steps - Step 1 : Login to your eShipz Dashboard Step 2 : Dashboard > Settings > PACKAGE SETTINGS, here you can add & edit the details for the account
How to add/delete Pickup warehouses or Delivery warehouses?
Please follow the below instructions - Step 1 : Login to your eShipz account Step 2 : Dashboard > Click on Settings > Click on Pickup warehouses Step 3: Dashboard > Click on Settings > Click on Delivery Warehouses
How to Change/Update Account Settings?
Step 1 : Login to your eShipz account Step 2 : Dashboard > Click on Settings> Click on Account Settings, you can add all the relevant details here