FAQ
How to take Bulk NDR action?
This article explains how to perform Bulk NDR Actions in eShipz to efficiently manage multiple non-delivery reports at once. This feature enables you to download a pre-filled NDR file containing AWB numbers and carrier information, specify the ...
What is Reverse shipment? Why it is important?
A reverse shipment refers to the process of moving goods in the opposite direction of the standard supply chain — typically from the customer back to the seller, retailer, or manufacturer. It usually happens in cases such as: Wrong product delivered ...
How to take NDR action?
eShipz simplifies the NDR process by bringing all non-delivered shipments into a centralized dashboard, allowing you to take quick, decisive action to reduce Returns to Origin (RTOs). How to Take NDR Action on eShipz Step 1: Log in to eShipz account. ...
How to Split an Order and Create a Shipment on eShipz?
Splitting an order is a common requirement for sellers who need to ship items separately. This is typically used in the following scenarios: Partial Availability: When some items in an order are in stock, but others are back-ordered. Partial Payment: ...
How to Update the Latest Tracking Status in the UI
This article explains us how to update the latest tracking status in case of a tracking status mismatch between the carrier portal and eShipz. For example, if a shipment is marked as 'Delivered' in the carrier portal but still shows as 'In Transit' ...
An order has been canceled on my store, but it's still in eShipz.
Why a Canceled Order Still Appears in eShipz? When an order is canceled on your store, you may still see it in eShipz. This happens because there is no automated cancellation sync between your store and eShipz. Important Points to Note One-way Sync ...
Why are my orders not syncing from my store?
Check Integration Status: First, verify that your sales channel integration (e.g., Shopify, Magento, WooCommerce) is active and properly authenticated. Go to Settings > Integrations to check the status. If you've recently changed your store's ...
Do I Need to Have My Own Courier Accounts to Use eShipz?
Yes. eShipz is a logistics automation and management platform that works by integrating with your existing courier partner accounts. It does not provide its own shipping services or rates. Detailed Explanation eShipz is a Software-as-a-Service (SaaS) ...
How to Get Started with eShipz?
Getting started with eShipz is a straightforward process designed to quickly integrate the platform with your existing operations. The goal is to move from manual, fragmented logistics to an automated, centralized system with minimal friction. Here ...
What is eShipz and Who can use it?
eShipz is a cloud-based logistics automation and management platform designed to simplify and streamline shipping operations for businesses. Founded in 2019 and headquartered in Bengaluru, India, eShipz operates as a Software-as-a-Service (SaaS) ...
How to update status back to sales channel?
This FAQ helps explain how to update the status back to the sales channel (shopify, woocommerce etc), ensuring that the status reflects accurately on sales channel. Step-1: Log in to your eShipz account. Step-2: Go to the "Shipments Forward" section. ...
How to reset your password if forgotten?
Step 1: Visit app.eshipz.com and click on "Forgot Password." Step 2: Enter your User ID associated with the account and click on "Reset Password". A temporary password will be sent to your registered email address. Step 3: Check your email for the ...
How to Create and Map your own Excel format for Order/Shipment Bulk Upload?
eShipz allows you to upload your own Excel file format for shipment processing. To ensure successful data import, you need to map your Excel columns to the required fields defined by eShipz. Step 1: Hover over Excel Upload-> Click Shipments/Orders ...
How to upload Serviceable Pincodes list for a Carrier?
1. Navigate to the Carrier Section by clicking on Settings Go to the “Carrier” tab. Click “Edit” next to the carrier you want to update. 2. Open the Upload Panel Select “Serviceable Pincodes Uploads.” 3. Download the Excel Template Click on the ...
How to do tracking registration?
Step 1: Log in to your eShipz account. Step 2: Navigate to settings. Step 3: Click on Upload and Update Tracking, refer image. Step 4: Download the Excel file template by clicking on "Excel File Template", refer image. Step 5: Open the downloaded ...
How to apply date filter based on the desired date range in the orders page?
Step 1: Log in to your eShipz account. Step 2: Go to the Orders page. Step 3: Click on the Filter option located on the right side, refer image. Step 4: Select the desired date range based on the requirement. Step 5: Click on Apply Filter. The orders ...
What is NDR? Why NDR action is important?
NDR stands for Non delivery reports. it refers to the record of shipments that could not be delivered to the customer for various reasons such as: Customer not available at the delivery location. Incorrect or incomplete address/pincode. Invalid or ...
Order Sync Issue || Woocommerce
Step -1: Please use the below URL In case of any query raised for Order Sync issue. Check whether you're getting any data and status for the same. URL: your ...
Password Update Instructions
Password Update Instructions ● Log in to your eShipz account using your username and password. ● Navigate to Settings > My Account. ● Click on Account Settings. ● From there, you can update your password at the “ RESET PASSWORD “ section and use the ...
How to create a Reverse shipment?
Method-1 Step-1: Sign in to eshipz account Step-2: Go to dashboard and click on the "Orders" Step-3: Under "Orders" section, select "Shipped Orders" Step-4: Choose the specific order for which you want to create a reverse shipment Step-5: On the ...
How to cancel/deactivate your eShipz account?
We’ve valued having you as a customer. Please share your feedback so we can improve. To deactivate/cancel your account, please drop an email to hello@eshipz.com. As soon as we receive your confirmation on the email, your account will be deactivated. ...
How to upgrade/change your eShipz subscription plan?
To upgrade or change your current plan kindly reach out to our Support Number: 7428335001 during business hours or drop an email to hello@eshipz.com and our team will get back to you. Our team will understand your requirements and help you in ...
How to Sync Orders from Multiple Platforms?
Please follow the below steps - Step 1 : Login to your eShipz Dashboard Step 2 : Click on Orders > Click on Unshipped Step 3: At the right-hand side of the page, Click on ↓ (Down Arrow Mark) Step 4: On the right hand side on the screen, Click on ...
How to check tracking status of a Shipment?
eShipz allows you to track all your shipments(if you have opted for the tracking services), at one place. Instead of logging into multiple carrier accounts to track the status of your shipment, simply login to your eShipz account and check the ...
How to add or upload warehouses in bulk?
This article helps you to upload pickup and delivery warehouses in bulk. Please follow the below instructions- Step 1: Login to your eShipz Account Step 2: Dashboard > Click on Settings > Click on bulk warehouse upload Step 3: Follow the instructions ...
How to add/change package settings?
This article will guide you through the steps to add new package settings or modify existing ones within your eShipz dashboard. Managing your package settings allows you to predefine common package dimensions and weights, streamlining your shipping ...
How to add/delete Pickup warehouses or Delivery warehouses?
This article helps you to set up your Warehouses in eShipz. Please follow the below instructions - Step 1 : Login to your eShipz account Step 2 : Dashboard > Click on Settings > Click on Pickup warehouses or Delivery Warehouses option. The process ...
How to Change/Update Account Settings?
Step 1 : Login to your eShipz account Step 2 : Dashboard > Click on Settings> Click on Account Settings, you can add all the relevant details here