There are several reasons why the EDD might not be visible for some of your shipments. This is a common occurrence and is almost always related to the data provided by the courier partner.

• New Shipments (Before First Scan): The courier partner's system typically calculates and provides the EDD only after the package has been picked up and scanned at their hub. For newly booked shipments that are still in the "Info Received" or "Manifested" status, the EDD may not be available until the first physical scan occurs.

• Courier-Specific Data: Not all courier partners share EDD information via their tracking APIs. Some carriers might only provide basic tracking updates and do not offer a predicted delivery date. If the courier you used for a specific shipment does not provide EDD data, it will not appear in your eShipz dashboard.

• Exceptions and Delays: If a shipment encounters a significant delay or an exception (e.g., failed delivery attempt, customs hold, or an incorrect address), the courier might temporarily remove the EDD or mark it as unavailable. This is because the original estimated date is no longer accurate due to the unforeseen circumstance. Once the issue is resolved and the shipment is back on track, a new EDD may be updated.

• Invalid Tracking Data: In rare cases, if the courier's tracking data is incomplete or corrupted, it may prevent the EDD from being populated on the platform.
  

What to do if the EDD is missing:

For most of the reasons listed above, the EDD will appear once the courier provides the necessary information. If a shipment is in transit for more than a day and the EDD is still missing, it is likely due to the courier not sharing this specific data.