How to handle the error "this customer cannot send COD shipment"?

This error occurs when the COD (Cash on Delivery) service type is not activated for your account from the Blue Dart backend.

Resolution:

The COD service type must be enabled and configured by Blue Dart for your account. Kindly contact your Blue Dart representative or support team and request them to activate the COD service for your account. Once the service is activated, you will be able to create COD shipments successfully.

• Related Articles

• how to handle the error - “User not authorized to register pickup for specified Area Customer code” for bluedart carrier?

  This error occurs when the customer sender state does not match the customer area code in the carrier configuration page. How to handle this error? Please ensure that the customer sender state matches the customer area code on the carrier ...

• How to handle the error - "Waybill already generated for this credit reference number"?

  This error means that a shipment has already been created using the provided customer reference number. It is a validation measure to prevent duplicate shipments. To continue, you can either slightly modify the existing customer reference number—for ...

• How to handle the error - "Unable to process request" for Bluedart carrier

  Issue Description While creating a shipment, you may encounter an error -"Unable to process request". This is Bluedart default label generation failure, even though the shipment data has been successfully accepted by the carrier. This error occurs ...

• How to Split an Order and Create a Shipment on eShipz?

  Splitting an order is a common requirement for sellers who need to ship items separately. This is typically used in the following scenarios: Partial Availability: When some items in an order are in stock, but others are back-ordered. Partial Payment: ...

• How To book Multi Piece Shipment?

  Multi-Piece Shipments (MPS) allows you to send multiple packages to the same recipient address under a single Air Waybill (AWB) or tracking number. Important Considerations for MPS MPS works for Shipment type - "parcel" and not for "document". ...