How to handle the error - "Unable to process request" for Bluedart carrier

How to handle the error - "Unable to process request" for Bluedart carrier

Issue Description

While creating a shipment, you may encounter an error -"Unable to process request". This is Bluedart default label generation failure, even though the shipment data has been successfully accepted by the carrier.

This error occurs after data submission and during the label generation stage.

Why This Happens

  • The carrier has accepted the shipment data but is unable to generate the default label format (BD label).

  • This is a carrier-side limitation or temporary issue related to label rendering.

  • The error is not caused by incorrect data or system malfunction on our platform.

Impact

  • Shipment creation may fail or remain incomplete.

  • Label is not generated automatically.

You can resolve this issue using either of the following options:

Option 1: Contact the Carrier

  • Reach out to the carrier’s support team.

  • Inform them about the BD default label generation failure.

  • Request assistance in generating the label from their end.

Option 2: Change Label Format and Retry

  • Go back to the shipment creation flow.

  • Change the label format (instead of BD default).

  • Retry creating the shipment.

  • In most cases, the shipment is created successfully with an alternate label format.

Option 3: Remove Unwanted Special Characters

  1. To proceed with shipment creation, ensure that all unwanted special characters are removed from the order details. Navigate to the Orders page, edit the relevant order, and delete any unnecessary special characters from the fields. Once the changes are saved, retry creating the shipment.

To avoid this issue in the future, we recommend using an alternate label format when creating shipments for this carrier.

    • Related Articles

    • Steps to integrate Expeditors Carrier

      STEP 1: On eShipz platform dashboard, click on the “Settings” tab and under Integrations, select “Carriers”. Image: 1 Step 2: The “Shipper Accounts” page will now be displayed. Click the “+” icon visible at the top right corner. Image: 2 STEP 3: The ...

    • How to handle the error - "Waybill already generated for this credit reference number"?

      This error means that a shipment has already been created using the provided customer reference number. It is a validation measure to prevent duplicate shipments. To continue, you can either slightly modify the existing customer reference number—for ...

    • Steps to integrate shiprocket B2C carrier

      Step 1: Login to Shiprocket. Step 2: Navigate to API settings (Settings → API → Add New API User) Step 3: Click on Create API user. In the pop-up form: Email address: enter unique email address. (Note: This must be different from the one used for ...

    • Steps to integrate Ecom Express Carrier

      Integrating Ecom Express with your eShipz account enables you to leverage their extensive network for your shipments directly from the eShipz platform. This guide will walk you through the step-by-step process of configuring your Ecom Express carrier ...

    • Steps to integrate DTDC LTL carrier

      This article provides a comprehensive guide on how to integrate DTDC's Less Than Truckload (LTL) carrier services with your eShipz account. By following these steps, you can leverage eShipz's powerful multi-carrier platform to manage, track, and ...