How to take NDR action?

How to take NDR action?

eShipz simplifies the NDR process by bringing all non-delivered shipments into a centralized dashboard, allowing you to take quick, decisive action to reduce Returns to Origin (RTOs).

How to Take NDR Action on eShipz

Step 1: Log in to eShipz account.
Step 2: Navigate to the Shipments > NDR page.


Step 3: Select the shipment for which you want to take an NDR action.
Step 4: Click the NDR Action icon located at the top-right corner (refer to image).


Step 5: Click on "RE-ATTEMPT" from the dropdown (refer image).


Step 6: Select your preferred date and time, then click Send.


Step 7: The request will be submitted, and a success message will be displayed.



How to edit the customer's address and contact number for reattempt?

Step 1: Log in to eShipz account.
Step 2: Navigate to the Shipments > NDR page.


Step 3: Select the shipment for which you want to take an NDR action.
Step 4: Click the NDR Action icon located at the top-right corner (refer to image).


Step 5: Click on "Edit Details" in the dropdown menu.


Step 6: Select the preferred option based on whether you want to update the contact number or the address:
  1. To update the customer address, click on “LAND-MARK-CHANGE” and enter the new address details and click on send.


  1. To update the customer contact number, click on “ALTERNATE-MOBILE” and enter the new number and click on send.



Step 7: The request will be submitted, and a success message will be displayed "Valid-AltInstruction Update Successful".

Best Practices for NDR Management
  1. Be Proactive: The key to low RTOs is speed. Aim to address all new NDRs within 12 hours of them appearing on your dashboard.
  2. Communicate with the Customer: Before taking an action, ensure you or your customer support team contacts the customer to verify the exact issue and confirm the best resolution (re-attempt or RTO).

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