Why are my orders not syncing from my store?
Check Integration Status: First, verify that your sales channel integration (e.g., Shopify, Magento, WooCommerce) is active and properly authenticated. Go to Settings > Integrations to check the status. If you've recently changed your store's password or API keys, you may need to re-authenticate the connection.
Manual Sync: If the connection is active but recent orders are missing, try initiating a manual sync. Look for a "Sync Orders" or "Refresh" button on the Orders page.
Order Status Filter: Ensure your store's order status is one that eShipz is configured to sync. For example, if your eShipz settings are set to sync only "Processing" orders, a new order with "Pending Payment" status will not appear. You can adjust this in your integration settings.
API Limits: Sometimes, if your store has a very high volume of new orders, you might hit the API rate limit of your eCommerce platform. In this case, please wait and try syncing again.
For any further assistance, please write to hello@eshipz.com
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